TERM&CONDITIONS

Thank you for choosing WIPEO. We are delighted to welcome you to our family.

We invite you to spare few minutes to read the following important TERMS & CONDITIONS regarding our services: 

​1. Nature of Service

Wipeo operates as a digital marketplace and technology platform that connects customers with independent car cleaners within their residential societies. It is important to note that Wipeo provides access to professional cleaners and is not itself the provider of the physical cleaning services.

​2. Role of the Platform

Our platform facilitates the booking process, allowing users to browse, compare, and select cleaners. The contractual relationship for the actual cleaning service exists directly between the customer and the selected cleaner.

​3. Cleaner Selection and Accountability

Users have the full autonomy to choose their preferred cleaner based on the profiles and rates displayed on the platform. While we verify professionals, the quality and execution of the cleaning service are managed by the individual cleaners chosen by the user.

​4. Service Initiation and Trial Policy

The service process begins only after the user completes the registration form. A trial service is scheduled within two days after the form submission. The full subscription and payment process only commence successfully following the completion of this trial period.

​5. Pricing and Transparency

All prices displayed on the Wipeo platform are transparent and based on the vehicle type and selected package. All pricing for cleaning services is independently determined by the individual cleaners registered on our platform. Wipeo provides the interface for displaying these rates, but the cleaners are responsible for setting their own competitive prices based on the services they offer.

​6. Subscription and Cancellation

Users may manage or cancel their subscriptions through their account dashboard. Cancellations are subject to the terms outlined in our specific refund policy, which is accessible through our support channels.

​7. Limitation of Liability

As a technology intermediary, Wipeo is not liable for any direct or indirect damages, disputes, or service-related issues arising between the customer and the cleaner. We are committed to maintaining a safe and reliable marketplace for all users.

8.Weekly Offs and Holidays

Each cleaner decides their own weekly off day. Additionally, no services will be provided on government-declared public holidays.

​9. Weather-Related Delays

During the rainy season, services may be delayed or unavailable due to weather. Similarly, in winter, dense fog may cause unavoidable service delays. Wipeo and its registered cleaners are not liable for service interruptions caused by extreme weather conditions.

​10. Liability for Environmental Factors

Once a cleaner completes the service, Wipeo and the cleaner are not liable for any dirt, dust, or damage caused to the vehicle by natural events, including but not limited to dust storms, rain, or other environmental factors after the cleaning is finished.

​11. Safety and Security

Customers are strongly advised not to leave any valuables inside their vehicles. Wipeo and its cleaners are not responsible for the loss of any personal belongings. Any security-related issues or concerns must be reported immediately to Wipeo to ensure timely investigation.

​12. Missed Services and "Not at Home" Policy

If a cleaner misses a service day, it is the sole responsibility of the cleaner to compensate for the service. If a customer is not available at their location at the scheduled service time, the service for that day will be considered forfeited, and no refund or compensation will be provided.

​13. Subscription Renewal

To ensure uninterrupted service, customers must complete their subscription renewal payment before the current billing cycle expires. Service continuation is subject to timely receipt of payment.